What shipping carrier do you use?
We ship all orders via UPS. You’ll receive a tracking number once your order has been shipped so you can follow your package every step of the way.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days, and shipping usually takes 2–5 business days, depending on your location.
All orders placed after 5pm will be handled the next business day.
Order by Friday at 3 PM CST when you select 2 day delivery!
Do you ship internationally?
At this time, we only ship within the U.S.
Can I return an item?
Yes! We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and have all original tags attached.
Return Labels
- We do not automatically provide return labels.
- If you would like us to issue a return label, there is a $12 fee, which will be deducted from your refund.
- If you prefer not to use our return label, you may ship your return using the carrier of your choice.
Return Requirements
- Items must be in original, unworn condition with tags attached.
- ALL SALE ITEMS ARE FINAL – non-returnable / non-exchangeable.
- Returns must be shipped to the return address listed on your receipt.
- We recommend saving your tracking number for your records.
- Returns must be postmarked within 14 days of delivery.
- Returns outside this window will not be accepted.
How to Start a Return
- Find your order confirmation email and click “View Your Order.”
- On the order page, select “Request Return.”
- Log in using the email address used at checkout.
- Select the item(s) you’d like to return and choose a return reason.
- IMPORTANT: If you want to purchase a return label ($12 fee), please note this clearly during the return request process. (If no note is made, you are responsible for shipping the item back yourself.)
- Click “Request Return.”
After Requesting a Return
- If you opted for a return label, you will receive it by email shortly.
- Return requests submitted after the 14-day window will be denied.
- Once your return request is accepted, please ship your items back promptly.
Do you provide return labels?
- We do not automatically provide return labels.
- If you would like us to issue a return label, there is a $12 fee, which will be deducted from your refund.
- If you prefer not to use our return label, you may ship your return using the carrier of your choice.
Where do I send my return?
Please send your return to the return address provided on your original receipt or packing slip. We recommend using a trackable shipping service.
Can I exchange an item?
We do not offer direct exchanges at this time. If you'd like a different size or item, simply return your item for a refund and place a new order.
What if I received a damaged or incorrect item?
Oh no! If your item arrives damaged or you received the wrong product, please contact us within 3 days of delivery at owner@effiesinc.com so we can make it right.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a UPS tracking number. Click the link to track your order in real-time.
How do I contact customer service?
You can reach us anytime at owner@effiesinc.com. We do our best to respond within 24–48 business hours.
Are sale items final sale?
Yes, all sale and clearance items are final sale and cannot be returned or exchanged.
Do you restock sold-out items?
Some of our popular styles do get restocked! We recommend signing up for restock notifications on the product page or following us on social media to stay in the loop.
Can I cancel or change my order after it’s placed?
We start processing orders quickly to ensure fast shipping, so unfortunately, we can’t guarantee changes or cancellations once an order has been placed. Please email us ASAP at owner@effiesinc.com and we’ll do our best to help.
Do you offer gift cards?
Yes! We offer digital gift cards in various amounts. They’re delivered via email and never expire—perfect for last-minute gifts!
Do you offer local pickup or delivery?
Yes, we offer free local pickup at both our Tuscaloosa and Homewood location. Just select "local pickup" at checkout and we’ll notify you when your order is ready.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Shop Pay.
What happens if my item is out of stock after I order?
In rare cases, an item may sell out during high traffic. If this happens, we’ll notify you right away and issue a full refund for the out-of-stock item.
Lost or stolen packages:
Once your package leaves our hands and is with UPS, it’s their responsibility. We can’t track or replace packages that are lost or stolen once they’re marked as “delivered.”
Do you offer any first-time customer discounts?
Yes! We love new faces. Join our email list to receive a special discount on your first purchase (and early access to new drops and promos too!).